Do you ship to my location?
Currently we are only able to ship to the United States + Canada.
What is the cost of shipping?
Shipping will be calculated based on your location.
How long will my item take to ship?
Local: 2 days
Regional: up to 5 days
National: up to 9 days
Will I be charged for import duties?
Unfortunately we do not have any control over customs fees or the length of time it may take your package to clear. Your order may have import duties and taxes charged to it. Prism Brush Bar is unable to control this and is not responsible for any duties/taxes applied to your package.
I gave you the wrong shipping info! Is it too late to fix this?
Please email firstname.lastname@example.org as soon as possible. If we have not yet sent out your item, we are happy to fix this for you! If the item has been sent out we will do our best to have it rerouted for you. Unfortunately you may have to pay to have it re-shipped if the item is sent back to us or there is extra cost in rerouting the item.
My item arrived damaged, what do I do?
We can replace items if they are defective or damaged. If your item has been damaged in transit please send us an email to email@example.com with your order number, shipping address and a photo of the damaged product.